FAQs

1. How can I place an order?

• Add your desired items to the cart.
• Click the Shopping Bag icon and proceed to checkout.
• Enter your contact, shipping, and billing details.
• Select your payment method and click Complete Order.
• You’ll receive an order confirmation email shortly after.

2. Can I place an order by phone?
Yes, call us at +92 320 4158935 with the product code (SKU), size, and color variant to place your order.

3. Can I pick up my online order from a store?
Currently, we don’t offer store pickups. We are working to introduce this feature soon.

4. How can I review my order after placing it?
You’ll receive an order confirmation email with all details. If not, check your spam/junk folder or contact us for assistance.

5. Can I change or cancel my order after placing it?

• Changes can be made within 24 hours by contacting us at +92 320 4158935, provided the order isn’t processed.
• For cancellations after processing, our exchange policy will apply.

6. What should I do if there’s an issue with my order?
Contact us at arweefash@gmail.com or +92 320 4158935 for assistance. Provide your order number and details of the issue.

• Missing or damaged items will be verified, and replacements or vouchers will be offered if unavailable.

7. Does adding items to my cart reserve them?
No, items are only reserved once the order is confirmed at checkout.

8. How can I check my order status?
Track your order using the tracking ID sent via email or contact us for updates.